Telecom and Media

Telecom and Media

Delivering customer service excellence across all domains of telecom operations

Welcome to the telecom, and media industry—where the competition is high, and where innovation is a must. Teleperformance understands our clients’ need for creative and innovative solutions, as well as techniques to entice, connect, and build better relationships with their customers.

As a global leader in omnichannel customer experience management, we know the value of customer interactions, and the importance of understanding individual clients and different market segments in today’s vast telecom environment.

High-Tech & High-Touch

Communicate Better through Our High-Tech, High-Touch Approach

  • Decades of excellence and leadership in providing support to the telecom industry

  • Managing millions of voice and non-voice transactions a year

  • High-service expertise for inbound sales and services, outbound sales, and telemarketing

  • World-class experience in customer acquisition, maintenance, and retention

Hello… Is it TP You’re Looking For?

  • Customer acquisition: telemarketing, online/direct marketing, promotions, upselling, cross-selling, new account set-up
  • Customer maintenance: outbound reference request, information center, order-taking, account maintenance services, service helpdesk and technical support, mail management, query management
  • Fulfillment services: billing, returns handling, complaint management, issue resolution, cancellations
  • Service enablers: collections, finance and accounting, refunds, logistics
  • Customer Retention: Value-added services, credit extensions, outbound customer surveys, grievance management, post-feedback actions
Hello

Hello… Is it TP You’re Looking For?

  • Customer acquisition: telemarketing, online/direct marketing, promotions, upselling, cross-selling, new account set-up
  • Customer maintenance: outbound reference request, information center, order-taking, account maintenance services, service helpdesk and technical support, mail management, query management
  • Fulfillment services: billing, returns handling, complaint management, issue resolution, cancellations
  • Service enablers: collections, finance and accounting, refunds, logistics
  • Customer Retention: Value-added services, credit extensions, outbound customer surveys, grievance management, post-feedback actions

Aided by technology and fueled by our people’s passion for interactions, we are able to bring our clients’ customers closer through their preferred channels.

Aided by technology and fueled by our people’s passion for interactions, we are able to bring our clients’ customers closer through their preferred channels.

The Teleperformance Impact

The Teleperformance Impact

  • Achieved 40% cost savings for one of the largest US telecommunications providers
  • Exceeded KPIs in all core areas for a Fortune 500 telecom company
  • Improved customer experience through our responsive and high-quality services 

“We are grateful for our long-term, trusted partnership with Teleperformance. We commend their organization for providing service delivery excellence to our customers around the globe.” 

Client testimonial from one of the largest telecommunications Fortune 500 companies in the US.

Value Delivery

  • Transformed operating model of physical relationship managers to virtual relationship managers
  • Readily available capacity within existing premises with professional and credible management teams possessing a good mix of telecom industry and service delivery experience
  • Guaranteed cost savings and generated opportunities with enhanced CSAT and quality services
  • Best global practices in process implementation to deliver the best possible results using metrics and Key Performance Indicators (KPI), fine-tuned to deliver the right outcomes
  • Real-time reporting to ensure maximum operational efficiency and effective customer experience management that is focused on automation and digital transformation
  • Manages operations with minimal leakage and high productivity
  • Dedicated teams aligned to share meaningful insights about current products, processes, and the voice of customers with clients
Value Delivery

Value Delivery

  • Transformed operating model of physical relationship managers to virtual relationship managers
  • Readily available capacity within existing premises with professional and credible management teams possessing a good mix of telecom industry and service delivery experience
  • Guaranteed cost savings and generated opportunities with enhanced CSAT and quality services
  • Best global practices in process implementation to deliver the best possible results using metrics and Key Performance Indicators (KPI), fine-tuned to deliver the right outcomes
  • Real-time reporting to ensure maximum operational efficiency and effective customer experience management that is focused on automation and digital transformation
  • Manages operations with minimal leakage and high productivity
  • Dedicated teams aligned to share meaningful insights about current products, processes, and the voice of customers with clients

Teleperformance is here to help you achieve maximum operational efficiency. Take your business to the next level in the telecom industry. 

Contact us

Teleperformance is here to help you achieve maximum operational efficiency. Take your business to the next level in the telecom industry. 

Contact us