Banking and Financial Services

Banking and Financial Services

Partnering with you to transform your business

Teleperformance’s banking and financial services encompass a comprehensive collection of solutions to help banks transform strategies, resulting in an enriched customer experience, improved efficiency, optimized cost of support, and new opportunities.

For years, we have helped clients reduce risk, drive growth, and achieve long-lasting benefits. Using industry-best tools without compromising quality, Teleperformance has bridged the gap between banks and their capabilities, increasing expectations of customers.

We offer a broad range of solutions in a highly secure environment. We deliver strategic automation, standardization, and process transformation to some of the leading financial institutions and banks, aiding them towards increased productivity.

Teleperformance is proud of our vast industry experience and understanding of various markets all rooted in our passion for meaningful interactions. Our state-of-the art tools for limiting mistakes, automation, and robotic process automation methodologies have resulted in huge savings and benefits for our clients.

Proven Experience

Proven Experience + Seasoned Leadership = Agile Partnership

  • Best tools and best practices in delivering complex banking operations across multiple geographies
  • Expertise in the banking regulatory environment, core banking and support systems, specialized underwriting skills
  • Decades of experience in account management, remittances for retail and corporate customers for a global bank across 40 branches across the globe
  • Pioneer in setting up operations for key domestic and international banking clients.
  • Focus on long-term value creation; flexible and innovative pricing models

We Love Numbers as Much as You Do

  • 9% increase in productivity as a result of implementing a dialer analysis for a multinational bank

~$300k+ 2016 to 2018 YTD fraud prevention savings for a multinational services company

Our Solutions

  • Account Onboarding
    Managing comprehensive and efficient customer onboarding process as a vital part of a bank’s compliance regulations
  • Account Servicing and Maintenance
    Servicing your customers’ needs and completing end-to-end fulfillment, giving you time to focus on your new product initiatives
  • Financial Crime Operations
    Helping banks build a front line for crime prevention
  • Reconciliation
    Managing complex breakdowns and investigations can be a walk in the park with our expertise and help from our subject-matter experts
  • Account Opening/KYC
    A decade’s worth of experience in seamless account openings, as well as managing KYC, AML, and customer due diligence
  • Fraud Detection and Risk Management
    Safeguarding accounts by monitoring and contacting customers to ensure their cards or account balances are protected from potential threats and fraudsters
  • Drawdown services
    Our specialized COE team manages the customer journey for all loan products up to fund drawdowns. Our value delivery makes us your ideal partner
  • Collections
    Leave it to our team of experts to help you manage the end of credit risk life cycle
  • Digital Helpdesk
    Our omnichannel support services can boost your customer service through our dedicated officers who are always ready to bring out that wow factor
  • Disputes
    Our robust settlement and dispute process methodologies have been recognized and proven, having helped our clients close disputes across payment life cycles
  • Payment Services
    A proven record in delivering cost efficiency for payment services through automation solutions, all observed in a best-in-class, five-dimensional solution framework
  • Remediation Services
    Large-scale remediation services with optimum focus on compliance and regulations, focusing on KYC remediation, PPI, and FATCA
  • Underwriting-Credit Operations
    We specialize in multi-layered underwriting and the end-to-end customer life cycle, managed from product purchase, grant, to ongoing support

We re-engineer banking processes through innovation and automation. Count on Teleperformance to help you transform your business.

Contact us

We re-engineer banking processes through innovation and automation. Count on Teleperformance to help you transform your business.

Contact us